Email Productivity & Overload Blog

Email Overload: Cleaning up old emails, is it worth it? Part 4

 (Part 1: Email Overload: Clear your inbox in a few easy steps)

(Part 2: Email Overload: How are we doing so far?)

(Part 3: Did I actually get to Inbox Zero?)

Background: I have been trying to clear my inbox manually for the last couple of weeks in order to get a better feel for the need for email productivity and email overload tools. I also wanted to get my Outlook file down from a gigantic 15 G to something more manageable for me and digestible by Outlook.

My current stats:

  • Outlook pst file: 15 G -> 6 G -> 5.8 G -> 2.9 G
  • Inbox items: 6,743 -> 124 -> 0 (Still holding up at Inbox Zero)

There are more boring tasks than going through ancient emails; I just can’t think of any right now. In the interest of discovery and science, I took on this daunting task.

My process:

  • I had already moved all emails and put them in directories by year (2007,2008,2009,2010, in 2011 I am maintaining Inbox Zero and will not have to do that again)
  • Began with the oldest (2007), figuring that it would be much easier to part with older emails (this turned out to be true)
  • For each year:
    • Sorted by sender, walked through the list of senders, deleted all emails from unimportant senders. There were a few of those.
    • For important senders, walked through and sorted by topic
    • Liberally deleted messages and only kept most important emails (or kept attachments and deleted, or kept contact and deleted, following rules outlined in Part 1 of this series)
    • Used personal judgement: e.g. i) it’s an email with a performance review file attached, I already have the file on my computer and HR has a copy – delete; ii) it’s a copy of the market research that Marketing sent me, of which there is a copy on a shared folder – delete; iii) it’s an interesting email from an R&D team member with a thought-provoking analysis of a feature which I don’t have anywhere else – keep.
  • Worked through 2007 and 2008 very easily
  • Much tougher to do with more recent emails from 2009 and 2010, so I have scheduled that activity for later
  • Still have not touched my Sent Items folder. There are 3,536 items in it (!) and I will have to get to it eventually as well, again to figure out if the algorithm for keep vs delete will be the same as it is for emails I receive.

And now, the big question: Was it worth it?

  • It helped me better understand what I really need to think of when maintaining Zero Inbox. I delete emails much more easily from my inbox after having ‘handled’ them.
  • It helped me determine that the critical elements for quickly determining theimportance of an email on the keep/delete scale are date received, sender, context/topic, and availability of the info elsewhere.
  • It has shown me that I have way too many folders in which I store emails that I want to keep.
  • My outlook.ost  has shrunk significantly, and is now below the levels that are considered dangerous for the proper functioning of Outlook.
  • I added a few more automated rules for handling less important emails and sending them to appropriate directories (for later handling, and probably deleting)

I’d love to hear your thoughts and experience on prioritizing email and what mental algorithm you would use to determine what to keep and what to delete, and ultimately what – and what not – to read.

Tags: , , , , , ,

Mike Petsalis

About Mike Petsalis

Mike has dabbled in engineering, software development, R&D, operations, security, strategy, startups, marketing, you name it. He still claims to be able to provide useful insights to his company's R&D and product teams. His posts will focus on email and information productivity issues and trends, although he might not be able to resist the tempation to discuss getting a lean startup running on all cylinders.

6 Awesome Comments So Far

Don't be a stranger, join the discussion by leaving your own comment
  1. DP
    March 21, 2011 at 6:27 am #

    Hi there,

    I work for an IT support company based in London and we provide email services as one of many services and in this article the technique you have used is one which we implement to help keep mailboxes sizes down to minimal as possible, some of our clients have a great amount of emails stored and this is probably one of the easiest ways to deal with them.

    DP
    IT Support
    http//:www.theitsolution.couk

  2. Bob Green
    March 23, 2011 at 12:24 pm #

    I liked your thought process, I add personal vs. business as an extra step. Sorts faster.
    Also, what is the level of Outlook and properly functioning?
    Thx

  3. Mike Petsalis
    Mike Petsalis
    March 28, 2011 at 9:15 am #

    @DP

    Thanks for your comment.

    Interestingly, the UK is a front-runner in email productivity and email overload management. There are several good sites out there and numerous high quality consultants. (e.g. http://www.brilliant-email.com/

    I think you mis-typed your link.

  4. Mike Petsalis
    Mike Petsalis
    March 28, 2011 at 9:18 am #

    @BobGreen

    Hi Bob,

    I have borrowed heavily from many experts on the ‘thought process’, although a good chunk of it is common sense. I agree that business vs personal is a solid partitioning as well, and for me it is including in the ‘by sender’ partitioning.

    I am not sure I understand your question ‘What is the level of Outlook and properly functioning?’.

    Thanks for you input.

  5. Dr Monica Seeley
    March 14, 2012 at 1:56 pm #

    Now the inbox is slim trying to keep it that way can be hard. Once way is use the Ds when you touch each new emails: Deal, Delete, Delegate or Defer and either acknowledge and deal latter or park it. With the parked items if you’ve done nothing for a month delete it.

    • Mike Petsalis
      Mike Petsalis
      March 14, 2012 at 2:43 pm #

      @DrMonicaSeeley

      Hi Dr Seeley!

      I’m really glad to have you commenting on our blog, as I’m a reader of yours. I agree, the 4 Ds are a good framework for deciding what action is necessary to take on each email and being more effective and purposeful at handling email.

      Loved ‘Brilliant Email’ by the way.

      Thanks again.

Leave a Comment

Remember to play nicely folks, nobody likes a troll.